Legal
Terms & Conditions
These terms apply to all bookings, consultations and treatments at Victoria Wellness. Please read them before booking, making a booking means you accept them.
1. About us
Victoria Wellness (“we”, “us”, “the clinic”) is an aesthetics clinic at 154 Buckingham Palace Road, London, SW1W 9TR. You can contact us at hello@victoriawellness.co.uk or on +44 20 4514 2844.
2. Bookings & appointments
Appointments can be booked online, by phone or in person. When you book you confirm that the information you give us is accurate and that you are 18 or over. We will do our best to accommodate your preferred time, but all appointments are subject to availability.
3. Deposits & payment
- A deposit may be required to secure certain appointments and courses. Any deposit is deducted from the final cost of your treatment.
- Payment is due at the time of treatment unless otherwise agreed. We accept card and other payment methods displayed at the clinic.
- Prices are shown in pounds sterling and may change from time to time; the price confirmed at booking applies to that appointment.
4. Cancellations, rescheduling & no-shows
- Please give at least 48 hours’ notice to cancel or reschedule an appointment.
- Cancellations or changes with less than 48 hours’ notice, and missed appointments (no-shows), may result in loss of your deposit or a charge of up to the full treatment price.
- Repeated late cancellations or no-shows may mean we ask for full pre-payment for future bookings.
5. Late arrivals
If you arrive late we will treat you for the remaining time where possible, but the full treatment fee still applies. If too little time remains to treat you safely, the appointment may be treated as a late cancellation.
6. Consultations & medical suitability
Every treatment begins with a consultation. Some treatments are not suitable for everyone, for example if you are pregnant or breastfeeding, have certain medical devices or implants, or have specific medical conditions. You must give full and accurate information about your health and medical history. We may decline or postpone treatment where it would not be safe or appropriate.
7. Consent & aftercare
You will be asked to give written consent before treatment. Please follow all pre- and post-treatment aftercare advice. Failure to follow aftercare guidance may affect your results and is not our responsibility.
8. Results
Aesthetic treatments affect everyone differently. Results vary from person to person and are not guaranteed. Any before-and-after images or testimonials show individual results and are not a promise of the results you will achieve.
9. Courses, packages & gift vouchers
- Treatment courses and packages are non-transferable and, unless required by law, non-refundable once started.
- Courses and vouchers are valid for the period stated at purchase; sessions not used within that period may be forfeited.
- Gift vouchers cannot be exchanged for cash.
10. Refunds
Where a treatment has been provided, fees are non-refundable. Nothing in these terms affects your statutory rights under UK consumer law, including where a service is not carried out with reasonable care and skill.
11. Right to refuse treatment
We may refuse or stop a treatment where we believe it is not in your best interests, where it would be unsafe, or where behaviour towards our team is abusive or inappropriate.
12. Liability
We take your safety seriously and provide our treatments with reasonable care and skill. To the fullest extent permitted by law, we are not liable for any loss or damage that is not a foreseeable result of our breach, or that arises from information you did not disclose or aftercare you did not follow. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud.
13. Privacy & your data
We handle your personal and health information in line with UK data protection law. We use it to provide treatment, manage your bookings and keep in touch about your care. For full details of how we collect, store and use your data, please see our Privacy Policy · Cookie Policy.
14. Complaints
If something isn’t right, please tell us as soon as possible at hello@victoriawellness.co.uk so we can put it right. We aim to acknowledge complaints promptly and respond fully within a reasonable time.
15. Changes to these terms
We may update these terms from time to time. The version in force is the one published on this page at the date of your booking.
16. Governing law
These terms are governed by the laws of England and Wales, and any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
17. Contact
Victoria Wellness, 154 Buckingham Palace Road, London, SW1W 9TR
hello@victoriawellness.co.uk · +44 20 4514 2844